We now ship with Australia Post eParcel from our Sydney Showroom.
Orders received before 9am (Monday - Friday) will usually be dispatched the same business day. Any orders received after this time will be sent the next business day. From time to time, we may experience delays in dispatch due to high volume of sales, trade shows or situations beyond our control however we will endeavour to notify you of any delays as they occur.
Shipping for AU orders over $100 are free, and for orders under $100, a flat rate fee of $12.00 applies - for any international orders this will be calculated by weight and is reflected within the checkout pages.
Once your items have been dispatch you will receive an email with the tracking information so you can monitor the progress of your shipment. Delivery can be expected within 1 - 6 business days (up to 14 days for International) depending on your location, however occasionally, carriers experience delays and as much as we don’t like it, they are out of our control.
Due to all parcels requiring a signature on delivery - we cannot leave a note for the postman saying your parcel can be left at the door/behind the gate/ etc. It will be attempted to be delivered and then transferred to your Local Post Office for collection, in the event you do not collect the parcel in time and the parcel is returned to us or you supply us with the incorrect information, we will charge you the shipping costs to re-post.
We can only accept refunds, returns & exchanges for unopened items purchased from us at balmainhaircouture.com and must be made within 14 days from the date of receipt of product. Refunds are credited to the original payment only. All of our returns are processed at the below address:
Attn: Balmain Hair Returns
Professional Use Pty Ltd
Ground Floor, 4 Talavera Road
Macquarie Park NSW 2113
Please note, we do not cover the shipping costs for returns/exchanges and do not accept any liability of loss or damaged products in transit - this is the responsibility of the sender so we recommend sending by insured and registered postage.
We will provide a consignment label and accept returns and/or process refunds, including postage costs, in the following circumstances:
- Product/s that have been damaged in transit - you must notify us within 1 business day of receipt,
- Products/s that develop a fault within the first 30 days after purchase, except from customer misuse or wilful damage,
- Product/s that have been wrongly delivered.
You should expect to receive your refund, store credit or replacement within 5 business days of us receiving your item.